Briony Trips is committed to providing you with high-quality outdoor and travel products. If you are not completely satisfied with your purchase, we offer a clear Return and Refund Policy to ensure your peace of mind.Return Request To initiate a return, please email us at [email protected] within 30 days of receiving your order. Be sure to include your order number and the reason for the return in your email. Our team will guide you through the process.Conditions for Returns To be eligible for a return, the following conditions must be met: – Items must be unused and in their original packaging. – All tags and labels should still be attached. – Items should not show any signs of wear or damage. Return Shipping Customers are responsible for the return shipping costs unless we made an error with your order. If the return is due to a mistake on our part, we will cover the shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance for returns over a certain value.Refund Process Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a few business days.Exchanges Currently, we do not offer exchanges. If you need a different item, please return the original item and place a new order.Contact Us For any questions regarding returns or refunds, please reach out to us at [email protected]. We are here to help and ensure your shopping experience is as smooth as possible.