At Briony Trips, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a simple and transparent return and refund process.
Returns
You may request a return within 14 days of receiving your order. To be eligible, items must be unused, in their original packaging, and in the same condition as received. Please ensure all tags, labels, and accessories are included.
To start a return, contact us at [email protected] with your order number and reason for return. Our team will review your request and provide instructions for returning the item.
Refunds
Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund. If approved, your refund will be processed within 7–10 business days through your original payment method .
Non-Returnable Items
For hygiene or safety reasons, certain products such as personal gear, consumables, or customized items cannot be returned unless they arrive damaged or defective.
Damaged or Defective Items
If you receive an item that is damaged or faulty, please contact us within 3 days of delivery. We may request photos or a brief description of the issue to assist in resolving the matter quickly.
Late or Missing Refunds
If you haven’t received your refund after the processing period, please check with your bank first. If the issue persists, contact us at [email protected] and we’ll be happy to assist.
Contact Us
For all return and refund inquiries, please reach out to:
Email: [email protected]